Managed IT services for your operations in Portugal
Hiring and retaining IT staff for a local office is hard, and a single local admin is a single point of failure. We run your Portuguese IT end to end, following your group standards, so your global team can focus on strategy instead of local firefighting.
Managed IT Services: what we do
Helpdesk with agreed SLAs
Requests handled and resolved within the response times set in the contract.
Monitoring
Servers, network and critical services watched so issues are handled before users notice.
Patch management
Operating systems, applications and security updates applied on a schedule agreed with your team.
Verified backups
We check that backups run and test restores regularly.
Documentation
Assets, licences, access and configurations documented and shared with your global IT team.
Service reviews
Regular reports and meetings on what was done, open risks and recommended next steps.
A clear process, from assessment to ongoing service
- 01
Assessment
A call with your IT team and a review of the local setup: what exists, what is critical and where the risks are.
- 02
Proposal
Scope, timeline, responsibilities and price in writing, in English.
- 03
Onboarding
Access, documentation and processes aligned with your global team, then a phased start.
- 04
Ongoing service
Support, monitoring and regular reporting, with response times set in the contract.
Managed IT Services in Lisbon, Porto and across Portugal
Engineers in Lisbon and Porto for on-site work, and remote support for sites anywhere in Portugal.
Frequently asked questions
Can you follow our group IT policies?
Yes. We work to your standards, images and security policies, and document any local exceptions.
Do you replace our internal IT team?
Not necessarily. We can run all local IT or cover specific parts, such as the service desk, on-site support or monitoring.
How is the monthly fee set?
It depends on users, sites and scope. After the assessment we send a fixed proposal.
Can you invoice a Portuguese entity?
Yes. We invoice your Portuguese entity with Portuguese VAT, which simplifies local accounting.
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