IT support in Portugal, aligned with your global IT team
Your global service desk can solve a lot remotely, but someone still has to be in the office when a laptop dies, a meeting room fails or a new hire starts on Monday. We are that local team in Lisbon and Porto, working to your processes and reporting to your IT managers.
IT Support & Helpdesk: what we do
Local service desk
A single point of contact for your Portuguese staff, by phone, email or portal, with every request logged and owned until it is closed.
Escalation from your global desk
Your central service desk hands over tickets that need local hands, and we close them and report back.
On-site support in Lisbon and Porto
Engineers who go to the office for hardware faults, network issues, meeting rooms and anything that needs physical presence.
Joiners, movers and leavers
Laptops ready on day one, accounts and access set up to your standards, and devices wiped on site when people leave.
Endpoints and peripherals
Laptops, desktops, docks, monitors, printers and phones configured to your corporate images and policies.
Monthly reporting
Volumes, resolution times and recurring issues, in a format your global team can consolidate.
A clear process, from assessment to ongoing service
- 01
Assessment
A call with your IT team and a review of the local setup: what exists, what is critical and where the risks are.
- 02
Proposal
Scope, timeline, responsibilities and price in writing, in English.
- 03
Onboarding
Access, documentation and processes aligned with your global team, then a phased start.
- 04
Ongoing service
Support, monitoring and regular reporting, with response times set in the contract.
IT Support & Helpdesk in Lisbon, Porto and across Portugal
Engineers in Lisbon and Porto for on-site work, and remote support for sites anywhere in Portugal.
Frequently asked questions
Can you work in our ticketing system?
Yes. We can work in your tool, such as ServiceNow, Jira or Zendesk, or in ours, as agreed during onboarding.
Is your team English-speaking?
Yes. Communication with your IT managers and staff can be fully in English, and in Portuguese with local staff and suppliers.
Which locations do you cover on-site?
Greater Lisbon, Greater Porto and the North of Portugal, with planned visits to the rest of the country.
Do you support small local offices?
Yes. Many of our clients have a small team in Portugal and a large IT organisation abroad.
You may also need
Cybersecurity & NIS2
Local implementation of your security standards and support with Portuguese NIS2 obligations.
View serviceNetworks & Wi-Fi
Office networks, enterprise Wi-Fi and site connectivity, built to your global standards.
View serviceMaintenance & Repair
Preventive maintenance, repairs and warranty handling for your devices in Portugal.
View service